Last updated: 7 June 2026
Introduction
Same Day North East (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, or contact us regarding our courier services.
Who We Are
Same Day North East is a sole trader business providing same-day courier and delivery services throughout Newcastle, Sunderland, Durham and the wider North East.
Email: hello@samedaynortheast.co.uk
Phone: 07519 404390
Information We Collect
When you submit an enquiry through our website, we may collect the following information:
- Name
- Email address
- Telephone number
- Collection postcode
- Delivery postcode
- Item description
- Any additional information you choose to provide
We may also collect technical information about your visit to our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
How We Use Your Information
We use your information to:
- Respond to enquiries and quote requests
- Provide courier and delivery services
- Communicate with you regarding your enquiry
- Improve our website and services
- Analyse website traffic and performance
- Comply with legal obligations
We will only use your personal information where we have a lawful basis to do so.
Website Analytics and Advertising
We use the following services:
Google Analytics
Google Analytics helps us understand how visitors use our website. This information is collected in an aggregated and anonymised form where possible.
Google Search Console
Google Search Console helps us monitor and improve the performance of our website in search engines.
Google Ads
We may use Google Ads to advertise our services and measure the effectiveness of our advertising campaigns.
These services may place cookies on your device. Please refer to our Cookie Policy for further information.
Marketing Communications
If you contact us through our website, we may use your contact details to respond to your enquiry.
We do not sell or rent personal information to third parties.
We will not send marketing emails unless we have a lawful basis to do so.
Data Storage and Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration or destruction.
Our website is hosted by IONOS and information submitted through our website may be stored securely on their systems.
While we take appropriate security measures, no method of transmission over the internet can be guaranteed to be completely secure.
Sharing Information
We may share your information with:
- Service providers who help operate our website
- Technology providers such as Google Analytics and Google Ads
- Legal or regulatory authorities where required by law
We will only share information where necessary and appropriate.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.
Your Rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to certain processing activities
- Request a copy of your information in a portable format
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Same Day North East
Email: hello@samedaynortheast.co.uk
Phone: 07519 404390
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page and will take effect immediately upon publication.